In today’s episode of Category Visionaries, we speak with Rob Carpenter, CEO of Valyant AI — a conversational AI platform that integrates into existing mobile, web, call ahead, kiosk and drive-thru platforms. Currently, the company is focused on the quick-serve restaurant (QSR) market with bold ambitions to expand to many different verticals.
Topics discussed:
- What Valyant is and how the technology works
- Three components of conversational AI (that most get wrong)
- Why the stakes are so high for this type of technology to work every time for consumers
- How Valyant separates their AI technology from all the noise
- Secrets to getting large organizations to adopt an emerging technology
- Why Valyant doesn’t use human-sounding voices with their conversational AI
- How Rob thinks about market categories
- What’s in store for the future of Valyant
