In today’s episode of Category Visionaries, we speak with Rob Carpenter, CEO of Valyant AI — a conversational AI platform that integrates into existing mobile, web, call ahead, kiosk and drive-thru platforms. Currently, the company is focused on the quick-serve restaurant (QSR) market with bold ambitions to expand to many different verticals. 

Topics discussed:

  • What Valyant is and how the technology works
  • Three components of conversational AI (that most get wrong) 
  • Why the stakes are so high for this type of technology to work every time for consumers 
  • How Valyant separates their AI technology from all the noise 
  • Secrets to getting large organizations to adopt an emerging technology 
  • Why Valyant doesn’t use human-sounding voices with their conversational AI 
  • How Rob thinks about market categories 
  • What’s in store for the future of Valyant

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