In today’s episode of Category Visionaries, we speak with Luca Zembello, CEO of Jurny, about his journey from starting out in hospitality to pushing innovation across the entire industry, and how Jurny’s approach to fully-integrated hospitality services at your fingertips is setting new standards in the guest experience. With a unique tech stack encompassing everything a customer might need, Jurny is on a mission to make the traditional ‘front desk’ obsolete.
- Fragmentation in the hospitality industry, word of mouth, and the challenges for new entrants
- Why the hospitality sector has been slow to adopt new technologies
- Why reliability and consistency are the cornerstone of the customer experience
- The future hospitality marketplace and how a handful of companies are destined to dominate
- ‘Good technology’ and its role in the new hospitality value proposition