The Front Lines
SubscribeContent Studio
Ejieme Eromosele.
VP of Customer Growth · Quiq
I believe in the power of customer relationships to drive transformational growth. For me, it's about creating value that lasts. My work has always been rooted in customer strategy to drive business impact. I’ve led customer-focused teams at Accenture, PwC and The NYTimes, and advised and scaled startups. My expertise bridges Customer Success, customer-led growth, account management, and CX. The result? Teams that exceed revenue goals. +120% NRR. Customers who become advocates. And a reputation for turning potential into results. My motivation comes from empowering underrepresented voices, championing innovation, and creating meaningful connections. Whether mentoring Black professionals in customer success through Success in Black or helping founders craft winning strategies, I’m inspired by what’s possible when we work with intention.
Guest
Ejieme Eromosele
VP of Customer Growth
Company:
Quiq
Location:
New York
Loading episode...
Listen onApple PodcastsSpotify

In this episode of How I Hire, Andy Mowat speaks with Ejieme Eromosele, VP of Customer Growth at Quiq, about her systematic approach to evaluating three-dimensional candidate fit and her tactical frameworks for identifying transferable competencies in non-traditional hires. Drawing from her transition from management consulting at Accenture and PwC to customer experience leadership at The New York Times and now scaling customer success at a Series A startup, Ejieme reveals advanced hiring methodologies that prioritize core capabilities over industry experience.

Topics discussed:

ABOUT YOUR HOST: 

Andy Mowat has built GTM engines for top companies throughout his career. He led Revenue Operations and Demand Gen at four unicorns, including scaling from $10M to $100M ARR at both Upwork and Culture Amp, and helping guide Box and Carta through IPO scale. With a passion for connecting people, Andy has advised executives on their careers for years and launched Whispered to make searching for executive roles less intimidating. 

Learn more about about Whispered: www.whispered.com

Interact with AI Andy: www.whispered.com/whisper-search

Five takeaways from this conversation.

Actionable for Whispered Hiring marketers

  1. Evaluate Three-Dimensional Candidate Fit Beyond Role Experience
    Ejieme assesses candidates across role responsibilities, team maturity, and company stage simultaneously. She asks herself whether she needs someone who can "work with a machete or a map"—identifying builders who thrive in ambiguous environments versus operators who excel with established processes. This prevents the common mistake of hiring excellent people for the wrong organizational context.
  2. Require Three Types of References for Leadership Roles
    Most leaders only check manager references, but Ejieme requires perspectives from managers, peers, AND direct reports. This reveals candidates who manage up brilliantly but may "elbow and knife" peers to advance. The peer reference specifically uncovers collaboration patterns that traditional reference checks miss entirely.
  3. Conduct "Keep It Real" Conversations Before Making Offers
    Ejieme schedules honest discussions about leadership style and company realities before extending offers. She shares exactly what it's like to work with her, including her preference for text-based communication outside Slack. This upfront transparency prevents misaligned hires that waste months of mutual investment.
  4. Test Candidates' Customer-Centric Thinking During Interviews
    When candidates explain what the company does, exceptional ones frame it through customer pain points rather than product features. Ejieme's favorite question—"Tell me about a time that a customer changed your point of view"—reveals empathy and intellectual humility that's critical for customer-facing GTM roles.
  5. Design Onboarding Templates That Accelerate Cross-Functional Relationships
    Instead of generic meet-and-greets, Ejieme pre-maps new hires to key stakeholders with specific conversation topics and collaboration expectations. This transforms standard introductions into strategic relationship-building sessions that establish working cadences from day one.

More episodes

Dini Mehta
Operator in Residence · Peak XV
Anurag Goel
Global Head of ROI, Industries & Top Accounts · Red Hat
Srikrishnan Ganesan
CEO · Rocketlane
Peter Grant
CRO · You.com