Katy Carrigan.
CEO · Goody
Katy Carrigan is the CEO of Goody, a corporate gifting platform that partners with over 400 brands to offer unique gifting experiences. Katy first joined Goody in 2021 as a consultant and rapidly rose to become the Chief Revenue Officer before being appointed CEO in 2022. She brings a wealth of experience from her time at Dropbox, where she held various sales and operational leadership roles. Her focus at Goody is driving business growth and enhancing the gifting platform’s customer experience​.
Guest
Katy Carrigan
CEO
Company:
Goody
Location:
Miami, Florida, United States
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Welcome to another episode of Category Visionaries — the show that explores GTM stories from tech's most innovative B2B founders. In today's episode, we're speaking with Katy Carrigan, CEO of Goody, a corporate gifting platform that's raised over $32 Million in funding.

Here are the most interesting points from our conversation:

Five takeaways from this conversation.

Actionable for Sales & Marketing Tech Builders founders

  1. Focus on Product-Led Growth
    Instead of relying on a large outbound sales force, Goody’s product-led growth strategy capitalizes on inbound sales driven by SEO, SEM, and word-of-mouth. For founders, investing in product usability and leveraging organic channels can reduce the need for costly sales resources while keeping acquisition costs low.
  2. Leverage Community to Drive Expansion
    Goody’s strategy of targeting niche communities, such as executive assistants who manage corporate gifting, provided a focused and scalable entry point into companies. Founders can apply this by identifying and building relationships with non-obvious buyer personas within their customers' organizations to gain traction.
  3. Use Customer Feedback to Guide Roadmap
    Katy stressed the importance of listening to customer feedback to inform Goody's product evolution. Specifically, she waits until requests become a pattern before investing in new features. Founders can use this approach to prioritize development based on real demand rather than assumptions.
  4. Maximize Conversion Through Continuous A/B Testing
    By continuously running A/B tests on Goody’s sign-up and marketing pages, the company has optimized its conversion rates. Founders should implement iterative testing on key pages to refine user experiences and increase acquisition efficiency.
  5. Build a Referral Program Around Key User Moments
    Goody’s referral program was built around identifying key user moments—such as when a gift was successfully sent—to ask for referrals. Founders can enhance the effectiveness of their own referral programs by timing requests at moments of peak user satisfaction.