Reserv’s Marketing Reset: Rebuilding Demand Gen from Zero After a Failed Pivot

Reserv’s Marketing Reset: Rebuilding Demand Gen from Zero After a Failed Pivot

When you’ve spent years optimizing your entire marketing operation for the wrong customer, there’s no gradual fix. You have to rebuild from the foundation up. In a recent episode of Category Visionaries, Martha Dreiling, Co-Founder & President of Reserv, shared the sobering reality of what it takes to resurrect an enterprise demand generation engine after years of self-service focus hollowed out the fundamentals.

The Extent of the Damage

By late 2023, when Reserv finally shut down their self-service product and recommitted to enterprise, the marketing team faced a stark assessment. Years of optimizing for self-service signups had left their enterprise capabilities in ruins.

“We basically had to start from zero,” Martha states. “We didn’t have any demand gen engine. We didn’t have any of the like basics in place.”

This wasn’t hyperbole. The infrastructure required to generate and nurture enterprise leads—SEO optimized for enterprise keywords, paid campaigns targeting enterprise buyers, outbound sequences for enterprise personas—had all atrophied. The team had become experts at driving self-service signups but had forgotten how to generate enterprise pipeline.

The problem extended beyond tactics to strategy. The positioning was confused, the messaging spoke to the wrong audience, and the content library was filled with material designed for small teams looking to spin up websites quickly—not enterprise buyers evaluating complex digital experience platforms.

Month One: Getting the Foundation Right

Martha’s approach to the rebuild was methodical, starting with the unglamorous fundamentals that every demand generation engine requires.

“Month one was making sure we had basics,” Martha recalls. “Making sure our SEO was good, making sure our, you know, PPC was in place, making sure we had like an outbound program.”

This sounds simple, but each element required significant work. SEO meant auditing the entire site to understand how years of self-service optimization had impacted their rankings for enterprise keywords. Which pages had lost authority? What content needed to be rewritten or removed? What new content needed to be created to speak to enterprise concerns?

PPC campaigns needed complete reconstruction. The targeting, messaging, and landing pages built for self-service customers were fundamentally misaligned with enterprise buyer behavior. New campaigns required new research into enterprise search patterns, new ad creative speaking to enterprise pain points, and new landing pages designed for enterprise evaluation processes.

Outbound programs presented their own challenges. Who should they target? What messaging would resonate? What sequences would move enterprise buyers through consideration stages? All of this required starting from first principles.

Understanding the Actual Customer

Before they could build effective programs, the team needed to fundamentally understand who they were actually selling to. This meant going back through years of data to find patterns in their successful enterprise deals.

“We pulled every single piece of research we’d done in the last three years and sort of created a synthesis of like, who are our customers and what are they looking for?” Martha explains.

What emerged from this analysis was a much clearer picture of Reserv’s ideal customer profile. They weren’t selling to companies looking for the easiest or cheapest solution. They were selling to organizations dealing with genuinely complex digital experience challenges—typically multiple sites, complicated requirements, high stakes for getting it right.

More importantly, they discovered the psychology of their buyers. “These are people who have been burned in the past by technology,” Martha notes. “They’ve made decisions that haven’t worked out. They’re super anxious about making the wrong decision again.”

This insight changed everything about how Reserv needed to position themselves and communicate value. Enterprise buyers weren’t primarily looking for feature lists or price comparisons. They were looking for proof that Reserv understood complexity and could be trusted not to create another painful technology failure.

Fixing the Positioning Problem

One of the most critical fixes was abandoning the generic positioning that had crept in during the self-service era. The company had been describing itself as an “all-in-one” platform—language that Martha now recognizes was actively harmful.

“It doesn’t mean anything,” she states bluntly about the all-in-one positioning. Every software company claims to be comprehensive or complete. The language differentiates no one and appeals to no one specifically.

The new positioning required specificity: “We’re really focused on complex digital experiences for organizations that have a lot of sites or really complicated sites,” Martha explains. This clarity served dual purposes—it resonated with the right prospects while filtering out poor fits.

Good positioning should repel as many prospects as it attracts. If you’re trying to appeal to everyone, you end up appealing to no one with enough intensity to close deals. Reserv’s new positioning embraced this principle, explicitly targeting organizations with complexity rather than trying to be relevant to all possible customers.

Rebuilding the Content Engine

Content presented a particular challenge. The existing content library was optimized for self-service customers—blog posts about quick website setup, case studies of small teams, educational content for non-technical users. None of it spoke to enterprise buyers evaluating six-figure platform decisions.

Martha’s solution was to completely rethink the content strategy around demonstrating expertise rather than generating traffic. “I was like, we have so much interesting stuff to say. We’ve been in this market for 25 years. We should really focus on high quality thought leadership.”

This meant moving away from the formulaic content marketing playbook—keyword-driven blog posts published on schedule—toward content that reflected genuine depth of experience. To execute this shift, Martha made a unconventional hire.

“I hired a content strategist who was a journalist,” she explains. “Her whole background is in journalism. And she knows how to ask really good questions and how to pull out interesting stories from people.”

This choice reflected a fundamental shift in philosophy. Rather than hiring someone to execute a content production system, she hired someone to extract and tell the stories that only Reserv could tell after 25 years in the market. The goal wasn’t volume—it was demonstrating expertise that would build trust with anxious enterprise buyers.

The Resource Allocation Challenge

Rebuilding everything simultaneously wasn’t realistic. Martha had to make strategic choices about where to invest limited resources for maximum impact.

“You have to be just so buttoned up and really smart about how you spend your money and like what you say no to,” she emphasizes. Every dollar spent on one initiative was a dollar not available for another. Every hour focused on one channel was an hour not optimizing something else.

This forced a level of discipline that many marketing teams lack during growth phases. No experimental programs. No interesting-but-unproven channels. No vanity projects. Everything had to directly contribute to rebuilding the enterprise demand generation engine.

The strategic framework became: does this initiative help us reach enterprise buyers, demonstrate our expertise in complex digital experiences, or build trust with prospects anxious about technology decisions? If not, it didn’t make the priority list.

The Timeline Reality

One of the hardest truths about rebuilding foundational marketing is how long it takes to see results. SEO improvements take months to impact rankings. Content marketing requires time to build authority. Outbound programs need iteration to find what resonates. Enterprise sales cycles stretch across quarters.

Martha’s experience offers a realistic timeline for founders facing similar rebuilds. The first month was foundation—getting basic programs in place. The next three to six months were about iteration—testing messaging, refining targeting, optimizing conversion paths. Real momentum took closer to a year.

This timeline doesn’t fit with venture expectations for rapid growth. It doesn’t create the hockey-stick charts that investors want to see. But it’s the reality of rebuilding marketing capabilities that were neglected for years while optimizing for the wrong customer.

Lessons for Other Co-Founder & Presidents

The most valuable lesson from Reserv’s rebuild isn’t any specific tactic—it’s the framework for approaching a foundational reset. Start with basics, even if they’re unglamorous. Deeply understand your actual customer before building programs. Fix positioning before scaling demand generation. Invest in quality over quantity for content. Make hard choices about resource allocation. And accept that rebuilding takes time.

“Don’t be afraid to make hard decisions quickly,” Martha advises. “The longer you wait, the more brand damage you do, and the harder the recovery becomes.”

For Co-Founder & Presidents inheriting confused positioning or misaligned demand generation, Reserv’s playbook offers a path forward. It’s not fast, it’s not exciting, but it works. Sometimes the only way to fix marketing is to tear it down and rebuild it right.