How HyperSpectral Operated Without a Login for a Year (And Why You Should Too)

How HyperSpectral Operated Without a Login for a Year (And Why You Should Too)

In a recent episode of Category Visionaries, Matt Theurer, CEO and Co-founder of HyperSpectral, shared something that should make every founder building an MVP reconsider their approach: “We didn’t have a login. We didn’t have a product that logged you in for a year.”

Think about that for a moment. A software company, selling a product, collecting revenue—without even the most basic feature of modern software. No authentication system. No user dashboard. No automated workflows. Just manual processes, text messages, and a team willing to do things that absolutely don’t scale.

A year later, HyperSpectral had paying customers, deep market understanding, and the clarity to know exactly what to build next. Meanwhile, their competitors were likely stuck in endless product development cycles, building features nobody asked for.

The Pressure to Build vs. The Discipline to Wait

Every founder faces the same temptation: build more features. Add that dashboard. Create that automation. Build out that user management system. The product roadmap becomes a security blanket—if we just build these ten things, surely customers will come.

Matt resisted this urge entirely. HyperSpectral’s early “product” was almost comically simple. The team would manually send text messages to candidates with links to recorded interview questions. Candidates would call in and leave responses. Matt’s team would then forward those responses to their clients. Everything was manual. Everything required human intervention.

“We kept it super manual for a really long time because we wanted to make sure that there was a real problem,” Matt explains. This wasn’t about lacking resources or technical capability. It was strategic discipline—the kind that separates founders who find product-market fit from those who build elaborate solutions to problems that don’t really exist.

What Manual Processes Teach You That Code Can’t

When you automate something, you’re making assumptions about how it should work. You’re encoding your beliefs about the user’s workflow, their pain points, and the ideal solution. If those assumptions are wrong, you’ve just built technical debt disguised as product features.

Manual processes force you to stay in the messy reality of your customers’ actual behavior. You see every edge case. You feel every point of friction. You notice patterns that would be invisible if everything ran through automated systems.

For HyperSpectral, this meant understanding the nuances of how different types of companies wanted to screen candidates. Staffing agencies needed one workflow. Sales teams hiring SDRs needed something slightly different. Call centers had their own requirements. By handling everything manually, Matt’s team learned these distinctions intimately.

More importantly, staying manual allowed them to identify which features actually mattered. When you’re doing everything by hand, you quickly discover which parts of the process are painful enough that customers will pay for automation. You’re not guessing based on feature requests or competitor analysis—you’re feeling the pain yourself.

The Real Cost of Premature Automation

Building features too early has hidden costs that don’t show up in your sprint planning. First, there’s the obvious opportunity cost. Every hour spent building authentication systems or user dashboards is an hour not spent talking to customers or validating your value proposition.

But the deeper cost is loss of learning velocity. Once you’ve built something, you become committed to it. Changing direction means rewriting code, migrating data, and dealing with the psychological burden of abandoning work you’ve invested in. Manual processes are infinitely flexible—you can change your approach overnight based on customer feedback.

Matt’s team experienced this flexibility firsthand. When they realized their market extended beyond staffing agencies, they could immediately adjust their manual process to serve sales teams and call centers. If they’d built a rigid, automated system optimized for staffing agencies, this pivot would have required months of development work.

When to Finally Build the Product

The obvious question is: when do you stop being manual and actually build the thing? Matt’s answer is implicit in HyperSpectral’s timeline—they waited until they had proof that people would pay for the solution and clear understanding of what to build.

After a year of manual operations, HyperSpectral had several critical pieces of knowledge that most early-stage companies lack. They knew their core value proposition worked—the 85% response rate from asynchronous screening versus 10% for scheduled calls proved the concept. They understood their target markets—not just staffing agencies, but any company hiring at volume. They’d identified the most painful parts of the workflow that customers would pay to automate.

Only then did they invest in building actual product infrastructure. And when they did build, they built the right things—features customers had essentially pre-validated through the manual process.

The Uncomfortable Truth About Validation

Here’s what makes this approach so difficult: it feels unprofessional. You’re running a software company that’s barely software. You’re manually doing things that could theoretically be automated. You’re telling customers “yes, we’ll handle that for you” and then scrambling behind the scenes to deliver it manually.

This discomfort is precisely why the approach works. If you’re not a little embarrassed by your first version, you’ve probably overbuilt it. The willingness to deliver value manually, even when it feels inefficient, is what separates founders who learn fast from those who build slow.

Matt’s insight cuts through all the startup mythology about rapid prototyping and lean development: “We kept it super manual for a really long time because we wanted to make sure that there was a real problem.” Not that there might be a problem. Not that the problem could be big. That there was a real, painful, urgent problem that people would pay to solve.

Applying This to Your Product

The principle extends beyond just delaying authentication systems. It’s about resisting the urge to scale or systematize anything until you’ve proven it needs to exist at all.

Building a marketplace? Don’t build matching algorithms—manually match your first 100 transactions. Creating analytics software? Send customers manually generated reports before building dashboards. Developing workflow automation? Run the workflows by hand until customers beg you to automate them.

This doesn’t mean you stay manual forever. It means you earn the right to automate by proving the value first. Each feature you eventually build should come with evidence that its absence was a genuine bottleneck, not just a nice-to-have from your product roadmap.

The Competitive Advantage of Patience

While competitors were building features, HyperSpectral was building understanding. While others were optimizing conversion funnels, Matt’s team was optimizing for learning velocity. This patience became their competitive advantage.

By the time HyperSpectral actually built their product, they built exactly what customers needed—no more, no less. They avoided the trap of feature bloat. They didn’t waste months building things that sounded good in planning meetings but provided no real value.

More importantly, they built deep relationships with early customers who appreciated the high-touch service. These customers became advocates, case studies, and sources of referrals. You can’t buy that kind of loyalty—you earn it by caring more about solving their problem than about automating your process.