Inside SocialClimb’s Three-Week Release Cycle: Building a High-Growth B2B Product in Healthcare

Inside SocialClimb’s Three-Week Release Cycle: Building a High-Growth B2B Product in Healthcare

Product development cycles are often a careful balance between speed and quality. But in healthcare marketing, where customer needs evolve rapidly and regulatory requirements add complexity, SocialClimb made a bold choice: releasing new features every three weeks while maintaining deep customer engagement.

In a recent episode of Category Visionaries, CEO Ty Allen revealed how this rapid iteration approach, combined with intense customer collaboration, has driven their consistent 40%+ annual growth.

The strategy began with their earliest customers. “Getting connected to a couple of practices who would be lighthouse customers and were willing to actually sit down with us and walk us through what their pain points were, what they hated about working with an agency, or what they were frustrated with their internal teams and what they felt would be really valuable to them,” Ty explains.

But what customers say they want isn’t always what they need. “What they tell you is not always 100% right. In fact, a lot of times it’s wrong,” Ty notes. “But just going through that journey with them helped me and my team, my engineering team, understand more about the gaps in the market.”

This deep customer engagement shaped their development philosophy. “We release new features every three weeks. We continue to evolve the product. We continue to listen to every customer’s needs,” Ty shares. This commitment has established their reputation: “SocialClimb never sits still.”

The impact of this approach became particularly apparent as private equity began transforming healthcare practices. Their rapid development cycle allowed them to quickly adapt to changing market needs, developing features that PE-backed practices demanded. “Those groups actually run their businesses more like private equity backed business of any other sort where they’re all about growth patterns. They’re all about the next transaction,” Ty explains.

Their latest innovation cycle produced features enabling customers to “use predictive data to identify high value cases in their area and target those patients that will bring them more profitable revenue versus just any kind of revenue.” This capability was driven by understanding the evolving needs of both traditional practices and PE-backed organizations.

The strategy has created powerful network effects. Those early lighthouse customers “turned around and have been amazing references for us to this day,” Ty notes. “These references continue to bring more value because they can speak with authority to other groups and they don’t just tell them, hey, this stuff works great. They tell them these guys will listen to you and solve your problems.”

This combination of rapid iteration and deep customer engagement has enabled SocialClimb to maintain growth while serving diverse market segments. Small practices get automated solutions manageable in under two hours daily, while large organizations receive sophisticated tools for managing marketing across hundreds of locations.

Their success offers valuable lessons for B2B SaaS founders: rapid iteration works best when combined with deep customer understanding, and the willingness to solve customer problems quickly can create powerful advocates for your platform. “Of course we can’t solve all of them,” Ty acknowledges about customer needs. “But getting the customers to feel like we’re on their team started from day one.