Patricia uses ChatGPT to convert recorded sales calls into specialized content pieces. This approach generates domain-specific articles that traditional AI content creation can't match because they're built around actual customer problem sets and conversations. The result is more authentic, targeted content that performs better in search and resonates with prospects facing similar challenges.

Rather than competing head-to-head with Toast and Square on generic search terms, GoTab dominates specific segments like brewery POS systems. They invest their limited search budget in long-tail keywords where their specialization gives them a competitive advantage, allowing them to outrank larger competitors in niche markets where expertise matters more than ad spend.

Patricia operates with a curated network of specialists - a web designer in Poland found through Upwork, a creative director who relocated during the pandemic, and a content strategist with exceptional storytelling skills. This model provides access to top-tier talent without the overhead of full-time employees, allowing for more budget flexibility and specialized expertise.

The biggest source of qualified leads comes through GoTab's partner ecosystem, enabled by their open API architecture. These partner-generated leads close faster than other channels because they come pre-qualified and often pre-educated about the solution. Building and nurturing these partnerships requires treating partners as an extension of your sales team rather than just a referral source.

Moving from their previous platform to Webflow resulted in significant SEO improvements due to Webflow's inherently SEO-friendly architecture. The technical foundation of your website platform can be as important as your content strategy, particularly for companies competing against better-funded competitors who dominate paid channels.

Patricia advocates for using AI for tedious operational tasks like spreadsheet manipulation, data sorting, and analysis rather than creative work like video production or design. She successfully uses ChatGPT to break down 60,000-row spreadsheets into manageable sections and generate alternative approaches to messaging, but maintains human oversight for all creative output.

Rather than sending customers questionnaires for case studies, Patricia insists on personal conversations to understand what's truly important about their experience. The least satisfied customers often provide the most valuable feedback because they're still engaged enough to communicate their concerns, while silent customers may have already mentally checked out.