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Strategic Communications Advisory For Visionary Founders
Actionable
Takeaways
Leverage Automation for Mobile App Security:
Integrate security automation tools that can deliver comprehensive cyber protections with minimal manual intervention to accelerate deployment and ensure consistency across all mobile applications.
Utilize Your Network for Early Customer Acquisition:
When starting out, founders should actively use their personal and professional networks to secure early customers, leveraging all available connections to gain feedback and iterate on their product.
Customer-Centric Product Development:
Stay closely connected to customer feedback and support inquiries to understand and address common pain points. This direct insight can drive product improvements and innovations that meet real user needs.
Focus on Value Creation in Scaling:
As your company grows, continually assess how the product or service can deliver increasing returns or added value for each dollar spent by customers. This approach can enhance customer satisfaction and retention.
Build and Maintain Category Leadership:
Consistently engage with customers to evolve and adapt your offerings to their changing needs, ensuring your solutions remain at the forefront of the category you're pioneering.
Conversation
Highlights
From Vending Machine Vision to Billion-User Security: Inside AppDome’s Go-to-Market Evolution
Most startup origin stories begin with a complex problem statement. For AppDome’s co-creator Tom Tovar, it started with a surprisingly simple vision: “I want to make a vending machine for mobile app defense.” In a recent episode of Category Visionaries, Tom shared how this straightforward concept evolved into a platform protecting nearly a billion mobile users worldwide.
The initial idea came from Tom’s personal experience building apps and struggling with existing security solutions. “I was building apps, and I wanted to try to protect my code. And so I started using kind of the free security services that were out there, and a lot of them come with sdks or code samples or whatnot. It was just really difficult for me to utilize those.”
This frustration led to an eight-and-a-half-hour conversation with AppDome’s future co-founder, where Tom pitched his vending machine concept: “I want to be able to get any protection… drop a quarter in, push a button, and it’ll pop out.” While the idea might have seemed oversimplified, it addressed a fundamental market need: making mobile app security accessible and automated.
The journey from concept to market wasn’t straightforward. Tom emphasizes the importance of constant iteration in the early stages: “Don’t ever tell yourself you’re right. Just constantly try to refactor, reimagine, redescribe, create new narratives daily if you have to. You’ll drive everybody around you nuts, because you’re trying to change as fast as you’re trying to change.”
This approach to product development paralleled their go-to-market strategy. Rather than trying to boil the ocean, AppDome focused on enterprise developers within specific verticals. As Tom explains, “Our typical user is a development group within an enterprise or venture funded startup who’s trying to deliver an application securely, consistently inside their DevOps pipeline.”
The company’s GTM evolution revealed an interesting pattern: start with solving immediate pain points, then expand the solution set based on customer needs. What began with “perhaps like two protections” has grown to “over 150 different choices on AppDome.”
This expansion wasn’t random – it was driven by deep customer engagement. Tom advocates for founders to “plug yourself into the entire support infrastructure, support workflow. If you don’t know every single support ticket that every single user ever raises in your product, you’re doing it wrong.”
The strategy paid off as AppDome carved out its own category in the mobile security space. While this might seem risky to some, Tom challenges conventional wisdom: “There used to be this thing in venture capital land that would say, well, if you don’t have a category, then you’re in a bad spot. I disagree. I really disagree. I think you’ve got to be creating new categories.”
For founders building new categories, Tom emphasizes the importance of having unique technology architecture that provides staying power. “Have something unique about your architecture, something unique about your technology that will give you staying power. And that’s what we latched on to, and that’s what we transformed into a product.”
As AppDome scales, their focus has shifted from just adding features to maximizing customer value: “Start thinking, how do I return more back to my customers for every dollar they’re paying me? I might have had a 20x return on investment going in, but each customer now should be getting 100x return on their dollar.”
This customer-centric approach continues to drive AppDome’s evolution as mobile technology expands beyond phones. As Tom notes, “You have things like the m one m two chip that are now on Apple laptops and stuff, and those run mobile apps. I think you’re seeing mobile apps in cars now. You’re seeing mobile apps in VR headsets, you’re seeing mobile apps and television sets.”
The lesson for founders? Sometimes the simplest concepts – like a security vending machine – can evolve into powerful solutions when backed by strong technology and unwavering customer focus. The key is maintaining the balance between your original vision and the market’s evolving needs.
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